Our Advocates inform consumers of Mental Health services about their rights, help them speak for themselves or speak on their behalf. Our Advocates assist consumers with complaints about rights and services and bring issues to officials for resolution.

This is a statement of account highlighting each of the services rendered by the advocate, when they were rendered and how much each service costs.

The Commission embarks on the investigation process and where a complaint lacks substance, the same is rejected and complainant notified accordingly. On the other hand, if there is substance in a complaint and the same constitutes a disciplinary offence, it is referred to the Disciplinary Tribunal for further appropriate action.

The complainant is required to accompany his/her complaint with a copy of his/her national identification card or passport. Provide copies of all relevant documents or letters including receipts, particulars of parties’ involved, insurance claims, policy numbers and court cases.